Privacy Policy
Moravia Bike Tours s.r.o.
Effective from: 02-Dec-2025
1. Introduction
Moravia Bike Tours s.r.o. (“Moravia Bike Tours”, “we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. As a cycling-focused travel service based in South Moravia, we handle customer information responsibly, transparently, and in line with the General Data Protection Regulation (GDPR) and applicable Czech legislation.
This Privacy Policy explains what data we collect, how we use it, how we keep it secure, and what rights you have as a customer or website visitor.
2. Data Controller
Moravia Bike Tours s.r.o.
Sadová 1209
Pohořelice
69123
Česká republika
Email: info@moraviabiketours.com
IČO: 24060739
We are the data controller for all personal data collected through our website, booking enquiries, email communication, and the provision of our cycling tours and related services.
3. Personal Data We Collect
We only collect data that is necessary for organising and managing your tour or enquiry. This may include:
Data you provide when enquiring or booking:
Name and surname
Email address
Phone number
Country of residence
Date of birth / age confirmation
Emergency contact details
Dietary or accommodation preferences
Bike skill level and cycling experience
Booking details (tour dates, group size, preferences)
Payment information (bank transfer confirmations — we do not store card details)
Data related to accommodation bookings on your behalf:
Guest names
Room requirements
(We do not collect or store passport numbers unless legally required by a hotel; if that ever becomes necessary, this policy will be updated.)
Data collected automatically via Hostinger:
Device type, browser, operating system
IP address
General usage statistics
Basic site performance metrics
These are collected using Hostinger’s built-in analytics tools.
4. How We Use Your Data
We process your personal data to:
Provide and manage your tour
Respond to booking enquiries
Prepare itineraries and tour materials
Arrange accommodation, luggage transfers, and bike rentals
Communicate essential updates and safety information
Provide GPX navigation files
Process payments
Issue invoices
Confirm bank transfer payments
Ensure safety and legal compliance
Maintain emergency contact details
Keep records required for accounting and tax compliance
Improve our website and service quality
Use Hostinger’s built-in analytics to understand traffic and performance
Improve usability, language clarity, and service content
We do not sell or trade your data. We do not use automated decision-making or profiling.
5. Legal Basis for Processing (GDPR)
We process your data under the following legal grounds:
Contract performance – to provide your tour and related services
Legal obligation – accounting, invoicing, tax, safety requirements
Legitimate interests – general communication, customer service, analytics
Consent – only when explicitly required (e.g., optional newsletters if introduced in future)
6. Sharing Your Data
We only share your data when necessary to deliver your tour safely and effectively:
Accommodation partners - Hotels and guesthouses receive only the information required to secure your booking.
Luggage transfer providers - Your name and itinerary details may be shared to coordinate transfers.
Bike servicing partners (if applicable) - Where maintenance or swaps are necessary during your tour.
IT and hosting providers - Hostinger receives technical data for hosting and analytics purposes. All partners operate within the EU or are GDPR-compliant.
We never sell personal data.
7. Cookies and Analytics
Our website uses essential cookies for security and proper functioning.
We also use Hostinger’s built-in analytical tools to monitor traffic and site performance. These tools collect non-identifiable usage statistics (browser type, device information, general site behaviour).
If we introduce additional analytics (e.g., Google Analytics) or tracking technologies in the future, this Privacy Policy will be updated accordingly.
8. Data Retention
We retain personal data only for as long as necessary:
Booking and tour data: 10 years (Czech accounting law)
Email enquiries not leading to a booking: 12 months
Emergency contact details: deleted immediately after tour completion
Analytics data: according to Hostinger’s default retention periods
9. Alcohol, Sobriety & Safety (Privacy Context)
While this is covered in detail in the Terms & Conditions, we include it here to clarify how safety-related data may be processed:
If a guest appears to be intoxicated or otherwise unfit to cycle, we may record relevant information necessary to ensure safety, document incidents, or comply with legal obligations. This data is limited, factual, and used only for safeguarding purposes.
Moravia Bike Tours does not promote alcohol consumption before or during cycling activities.
10. Your GDPR Rights
Under GDPR, you have the right to:
Access your data
Correct inaccurate information
Request deletion (“right to be forgotten”)
Restrict or object to processing
Request data portability
Withdraw consent (if processing is based on consent)
Lodge a complaint with the Czech Data Protection Authority (ÚOOÚ)
To exercise your rights, contact: info@moraviabiketours.com
11. Security Measures
We protect your data through:
Encrypted website connection (HTTPS)
Secure Hostinger storage
Controlled access to email accounts
Regular password and security reviews
Minimal data collection and retention
12. International Transfers
We store and process personal data within the EU. If a partner outside the EU is used in future, we will ensure GDPR-compliant safeguards (Standard Contractual Clauses, adequacy decisions).
13. Updates to This Policy
We may update this Privacy Policy to reflect changes in laws, services, or technology. The latest version will always be published on our website.
14. Contact
For privacy-related questions or GDPR requests:
Moravia Bike Tours s.r.o.
Email: info@moraviabiketours.com